At the After Sales Department in the external group, we understand that product quality is not complete without exceptional support service that ensures long-term performance continuity and system efficiency over time. For this reason, we provide a range of after-sales services to ensure our clients’ comfort after the purchase and installation process.
*Periodic Follow-up for Device Efficiency
We are keen on performing periodic and organized follow-ups for all devices and sy tems we install. This is to ensure their optimal performance and to maintain component efficiency as per manufacturer standards. This helps in identifying potential issues early and avoiding unexpected failures.
*Comprehensive Maintenance Services with Quick Response
We provide professional maintenance services aimed at extending the life of the equipment and reducing sudden breakdowns. Our services include corrective maintenance and preventive maintenance. Maintenance contracts can be tailored according to client needs, ensuring protection, safety, and service continuity without interruptions.
*Provision of Genuine and Certified Spare Parts
We are committed to providing only genuine spare parts from certified manufacturers such as Hisense and Zamil, to guarantee the highest quality standards. Using original spare parts ensures equipment performance and reduces the risk of future breakdowns, saving our clients time and long-term costs. We also have a large inventory to ensure immediate availability.
*Direct Technical Support and Innovative Solutions
We provide our customers with direct support through multiple channels, offering e fective and fast solutions to common problems. Our specialized technical team works on improving operational efficiency and equipment performance. Our primary goal is customer satisfaction and adding real value.
*Continuous Training for Work Teams
We invest heavily in continuous training for our technicians and engineers to ensure they have the knowledge and skills needed in the field of maintenance and operation. Our specialized training programs are designed to enhance performance and quality, and are aligned with international standards and the manufacturer’s recommendations.
Our fully equipped workshop along with our specialized factory-trained technicians and on-road service vans, backed by fully stocked genuine parts-guaranteeing workshop and maintenance are undertaken quickly and professionally for various brands of access machines without compromising on safety.
- Preventative maintenance
- Annual detailed inspection service
- Full on-site service & maintenance agreements
- Field breakdown service
- High level manufacturer technical support
- Major inspections & refurbishment
- Hydraulic hose repair & replacement
- Machine denting & full re-spray
Offering genuine spare parts at competitive, cost effective prices, we are able to lower costs for our valued customers, improving our performance and your service experience.
- Fast moving manufacturers supplied electrical, hydraulic and mechanical parts.
- Critical parts packages
- Filters, oil and special tools
- A range of common engine parts, tires, decals and batteries
- A variety of commonly requested structural components and attachments.
In-house training of our fleet in compliance with international standards & regulations.
We support businesses to train their staff and contractors with hands-on operator professional training.
